Wednesday, 27 May 2015

Dealing With Conflict

It is amazing how people respond to people, you probably encounter this in your role as an AC.
I am hosting a Care Show and it takes guts, balls, determination,faith and  self belief  and it's amazing how people can make fly away comments and offer their opinions.

 Yes, it does get on your wick in a big way and I often hear this same problem from AC's all over, you work so hard on a project or getting an activity together, working in your own time, spending your own money and giving your all and then a staff member makes some stupid comment or belittles what you do.

Well, having encountered this myself today  how do you deal with it? Well,  have a rant if you must but do not take ownership of any negative comments or entertain them and listen to the mind monkey chatting away in your head!
Also don't lose face and start justifying yourself  , no don't do that.

 Do this-

If the person needs addressing then do it probably through your correct work channels and speak to your manager about it.

Do take time out and don't react in anger.

Do set the person straight if necessary with facts.

Do ignore them and celebrate what you have done, as it takes guts and hard work to do what you have done for your residents.




Always remind yourself of your worth and the excellent job you in difficult circumstances at times.

Until next time. Keep shining.

Love,
Ann Marie x



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